Support Center

Seasona — AI Color Analysis & Virtual Try-On

Help with your color analysis, try-on, and subscription

Contact Support

Need help? We're here for you.

Email: mbviksva@gmail.com

Company: Viksva, MB — Vilnius, Lithuania

Response Time: Within 24 hours on business days

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Quick Response

We typically reply to support requests within 24 hours on business days

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App Issues

Installation problems, crashes, or technical difficulties

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Color Analysis

Help with your color season, palette, or results

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Virtual Try-On

Questions about try-on, makeup try-on, and match scores

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Privacy & Billing

Your photos, data privacy, and subscriptions

Frequently Asked Questions

How do I get started?

Download Seasona from the App Store or Google Play and open it. During a quick onboarding you'll take a selfie for AI color analysis and receive your color season and palette. You can then try on colors, makeup shades, and outfits. Remember: Seasona is for entertainment and inspiration only — results are subjective and not professional advice.

What does Seasona offer?

Seasona uses Google's Gemini AI to provide color-season analysis, personal palettes, color-match scoring, AI virtual try-on and makeup try-on, wardrobe organization, and outfit suggestions. All AI features produce approximate, for-fun results.

Is Seasona free?

Seasona offers a free tier with limited use. Premium subscriptions (weekly and annual) unlock the full palette, Makeup Studio, unlimited features, and more. Any free trial and pricing are shown in the App at purchase.

How accurate is the color analysis?

Color analysis is inherently subjective — even human experts disagree — and our AI results are approximate and may be wrong. Lighting, camera, and photo quality all affect the outcome. Treat your results as inspiration, not a definitive or professional determination. Seasona does not assess skin health; for any skin concern, see a dermatologist.

How does virtual try-on work, and can I trust the images?

Try-on and makeup try-on generate AI simulations of how a color, item, or shade might look. These images are illustrative only and can be unrealistic or inaccurate. The colors and makeup shades shown are digital approximations and may look different from the real product — on-screen color depends on your device's screen, brightness, and lighting. Please don't rely on them for purchase decisions; real products, colors, shades, and fit will vary, so always check the seller's own shade and color details before buying.

What about my photos and privacy?

Your photos and results are stored locally on your device. To generate results, images are sent, via our secure backend, to Google's Gemini AI for processing; we do not keep them on our servers, and we do not use facial recognition to identify you. See our Privacy Policy for full details, including how third parties handle data.

Can I delete my data?

Yes. Because your photos, palettes, and history are stored on your device, you can delete them in the App or by removing the App. Data already transmitted to Google for processing is governed by Google's policies, which we do not control.

Troubleshooting

App won't open or crashes

Close and reopen the App, then restart your device if needed. Make sure you have the latest version installed from the App Store or Google Play.

Analysis is slow or not responding

Response times depend on your internet connection and AI server load. Check your connection and try again. A clearer, well-lit photo also helps.

My results seem off

AI results depend heavily on lighting, camera, and photo quality. Try a new selfie in soft, natural light, facing a window, with no heavy filters or makeup and your hair visible. Results are still approximate and subjective.

The app keeps asking for permissions

Seasona needs camera access to take photos and photo-library access to select existing ones. Grant these in your device settings under Privacy. You can use the photo library instead of the camera if you prefer.

I was charged / I want to manage my subscription

Subscriptions renew automatically until cancelled. Manage or cancel in your app store: on iOS, Settings → Apple ID → Subscriptions; on Android, Play Store → Payments & subscriptions → Subscriptions. Refunds are handled by Apple or Google under their policies — see our Terms of Service.

Restore a purchase

If premium features don't appear after subscribing or reinstalling, use "Restore" on the subscription screen, and make sure you're signed in with the same Apple ID or Google account used to purchase.

Still need help?

Email us at mbviksva@gmail.com with your device model, OS version, App version, and a description of the issue (screenshots help).

Tips for the Best Results

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Photo Tips

Use soft, natural light facing a window. Avoid harsh shadows, strong color casts, and filters. Keep your face and hair visible for color analysis.

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Makeup & Products

Shade suggestions are for inspiration only, and colors shown on screen are approximations that can look different in real life due to your screen and lighting — always confirm the actual shade with the retailer before buying. Always patch-test cosmetics and follow product instructions; we're not responsible for reactions to products you choose.

Understanding Results

All results are approximate, subjective, and for entertainment. They are not professional, medical, or dermatological advice. Have fun and use them as inspiration.

How to Get the Best Help

When you contact support, please include:

IMPORTANT: Seasona is an entertainment and inspiration tool. Color analysis, palettes, match scores, makeup and outfit suggestions, and virtual try-on images are subjective, AI-generated, and may be inaccurate. They are not professional, cosmetic, dermatological, or medical advice. Always patch-test cosmetics, and consult a qualified professional for any concern that matters.