Get help with your weight estimation journey
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Email: mbviksva@gmail.com
Company: Viksva, MB - Vilnius, Lithuania
Response Time: Within 24 hours
Send Support EmailWe typically respond to support requests within 24 hours during business days
Problems with app installation, crashes, or technical difficulties
Need help with weight measurements or understanding results
Suggestions for new features or improvements to Identify Anything (ex Scale for Grams)
Questions about your account, data privacy, or security
Simply download Identify Anything (ex Scale for Grams) from the App Store or Google Play Store, open the app, and start taking photos of objects! The AI will analyze the image and provide an approximate weight estimation. Remember: This is an educational and entertainment tool only - always use calibrated scales for actual measurements.
Identify Anything (ex Scale for Grams) uses Google Gemini AI to analyze images of objects and provide approximate weight estimations. The app can estimate weights for various objects, but accuracy varies significantly based on object type, image quality, lighting, and many other factors. Results are APPROXIMATE and for educational/entertainment purposes only.
Identify Anything (ex Scale for Grams) offers basic features for free with daily usage limits. Premium subscription tiers (weekly and yearly) provide enhanced features and unlimited usage. A 3-day free trial is available with the weekly subscription.
IMPORTANT: Identify Anything (ex Scale for Grams) is an EDUCATIONAL AND ENTERTAINMENT TOOL ONLY, not a professional calibrated weighing scale. AI can and will make mistakes, and estimations may be significantly inaccurate. You MUST NOT rely on this app for commercial, medical, legal, trade, or any critical measurements. Always use professional calibrated scales for any measurements that matter.
AI technology can and will make mistakes, errors, and provide inaccurate weight estimations. This is why Identify Anything (ex Scale for Grams) is strictly for educational and entertainment purposes only. ALL ESTIMATIONS ARE APPROXIMATE. Always use professional calibrated weighing equipment for any important measurements. We take absolutely no responsibility for errors. If you notice issues, please contact us at mbviksva@gmail.com.
Identify Anything (ex Scale for Grams) is available for both iOS devices (iOS 17.0 or later) and Android devices. Download from the App Store or Google Play Store.
Object images are stored locally on your device. Images are temporarily transmitted to Google Gemini AI services for processing but are NOT stored for long-term storage by Google. Because images are processed by Google and not stored on our servers, we CANNOT delete images from Google's systems. Please see our Privacy Policy for more details about data handling and Google's data retention policies.
Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure you have the latest version of Identify Anything (ex Scale for Grams) installed from the App Store or Google Play Store.
Response times can vary based on Google Gemini AI server load and internet connection. Try checking your internet connection and restarting the app if responses are consistently slow.
Make sure you're searching for "Identify Anything (ex Scale for Grams)" and that your device is compatible with iOS 17.0 or later (for iOS) or a compatible Android version. You can also try searching for "Weight Estimation" or "AI Scale".
Identify Anything (ex Scale for Grams) requires camera access to take photos of objects and storage access to save measurement history. Grant the necessary permissions in your device settings under Privacy & Security.
You can adjust text size in your device settings under Display & Brightness > Text Size. Identify Anything (ex Scale for Grams) will automatically adapt to your system text size preferences.
If none of these solutions work, please contact us at mbviksva@gmail.com with a detailed description of your problem, including your device model and OS version.
For best results, ensure objects are well-lit and clearly visible when taking photos. Good lighting and image quality may improve estimation accuracy, though results are still approximate.
Access your measurement history to review past estimations. Remember: All measurements are approximate and for educational/entertainment purposes only.
Weight estimations are APPROXIMATE and for educational/entertainment purposes only. AI can and will make mistakes. Always use professional calibrated scales for actual measurements.
To help us assist you more effectively, please include the following information when contacting support: