Bookmode Support

Open Settings in Bookmode, find the Bookmode Pro section and tap Restore purchases. You can also tap it on the paywall. Use the same Apple Account you bought with. If it says no subscription was found, that Apple Account has no active Bookmode Pro subscription.

On your iPhone, open Settings → your name → Subscriptions → Bookmode and choose Cancel. If you have Pro, Settings → Bookmode Pro → Manage subscription takes you to the same place. Cancel at least 24 hours before the period ends to avoid the next charge. You keep Pro until the end of the period you paid for, and nothing you saved is deleted. Deleting the app does not cancel a subscription.

For a refund, ask Apple at reportaproblem.apple.com. We cannot issue refunds because Apple takes the payment.

Bookmode has no accounts, so we cannot look you up by name or email. The Support ID in Settings → Bookmode Pro is an anonymous ID tied to your subscription. If you write to us about a purchase or a subscription, include it (press and hold to copy). Never send us your Apple password or card details.

Backup is on by default when you are signed in to iCloud. It copies your library, notes, recordings, photos and settings to your own iCloud about once a day when you leave the app, and when you tap Back Up Now. Find it under Settings → iCloud backup, where you can also turn it off and see the last backup and the space used. It uses your iCloud storage and never goes to our servers.

To restore on a new iPhone, sign in to the same iCloud, install Bookmode, and accept the offer to restore at the start. Or go to Settings → iCloud backup → Restore from iCloud, pick a backup and confirm. A new iPhone can take a moment to see the backups. Restoring merges with what is on the iPhone and nothing is removed.

If the status says to turn on iCloud Drive for Bookmode, do that in the iPhone's Settings app, under your name → iCloud. If your iCloud storage is full, the backup cannot finish, but your library on the iPhone is not affected.

Not backed up: the apps you chose to block (you pick them again on a new iPhone), your cloud AI choices and your usage-data choice.

Blocking needs Screen Time access. In Bookmode's Settings, check the blocking section. If it says Screen Time access is off, allow it again, or switch it on for Bookmode in the iPhone's Settings app under Screen Time. Then make sure you have chosen apps with Choose apps, and that you start a session with blocking on. Apps are blocked only during a session and unlock when it ends.

After restoring to a new iPhone, choose your apps to block again. Bookmode cannot see which apps you picked; Apple keeps that private. Blocking is a helper, not a lock: iOS limits what can be blocked, and you can turn Screen Time access off whenever you like.

Go to Settings → Import from Goodreads or StoryGraph. The Goodreads app cannot export, so on a computer or in your phone's browser sign in to Goodreads, open the export page, choose Export Library and wait for the file. Download the CSV and choose it in Bookmode. For StoryGraph, in Manage Account choose Export StoryGraph Library and pick that file. If you save it on a computer, put it in iCloud Drive or send it to your iPhone first.

Importing again is safe: books you already have keep your ratings, notes and progress. Books that cannot be matched to the catalogue are added from the details in your file, without a cover. You can also import a Kindle's My Clippings file to bring in highlights and notes as quotes and notes. Nothing is removed from Goodreads or StoryGraph.

Settings → Export library. Choose Spreadsheet (CSV), which opens in Goodreads, StoryGraph or Numbers, or Full backup (JSON), which keeps every session and can be restored with Settings → Restore from backup. Exporting is free. The file goes where you send it; we never receive it.

Your data lives on your iPhone and in your own iCloud, not on our servers.

• Delete books, notes, quotes and recordings inside the app, or delete the Bookmode app to remove everything on that iPhone.
• Deleting the app does not delete iCloud backups. Go to Settings → iCloud backup → Restore from iCloud, and delete each backup. Turning backup off only stops new ones.
• To stop anonymous usage statistics, turn off Settings → Privacy → Share anonymous usage data.
• To ask us about anything else, email us with your Support ID. See the Privacy Policy, section 11.

These are optional and off until you choose them, per iPhone, under Settings → Reading notes. On a supported iPhone, voice notes are transcribed and questions answered on the device. Free readers get 5 cloud asks a month. We do not store your notes on our servers. Details are in the Privacy Policy.