Get help with your stamp identification and collection journey
Need help? We're here to assist you!
Email: mbviksva@gmail.com
Company: Viksva, MB - Vilnius, Lithuania
Response Time: Within 24 hours
Send Support EmailWe typically respond to support requests within 24 hours during business days
Problems with app installation, crashes, or technical difficulties
Need help with stamp identification or understanding results
Suggestions for new features or improvements to Stamp Identifier
Questions about your account, data privacy, or security
Simply download Stamp Identifier from the App Store or Google Play Store, open the app, and start taking photos of your stamps! You can capture both front and back for comprehensive analysis. The AI will analyze the image and provide identification, condition grading, and approximate valuation. Remember: This is an educational and entertainment tool only - always consult professional philatelic experts for official appraisals.
Stamp Identifier uses Google Gemini AI to analyze images and identify stamps, coins, banknotes, and antiques. The app provides identification details (country, year, catalog number), condition grading, rarity assessment, and approximate valuations. Results are APPROXIMATE and for educational/entertainment purposes only.
Stamp Identifier offers basic features for free with daily usage limits. Premium subscription tiers (weekly and yearly) provide enhanced features and unlimited identifications. A 3-day free trial is available with the weekly subscription.
IMPORTANT: Stamp Identifier is an EDUCATIONAL AND ENTERTAINMENT TOOL ONLY, not a professional philatelic appraisal service. AI can and will make mistakes, and valuations may be significantly inaccurate. You MUST NOT rely on this app for insurance claims, estate valuations, buying/selling decisions, or any critical purposes. Always consult professional philatelic experts for any valuations that matter.
AI technology can and will make mistakes, errors, and provide inaccurate identifications or valuations. This is why Stamp Identifier is strictly for educational and entertainment purposes only. ALL IDENTIFICATIONS AND VALUATIONS ARE APPROXIMATE. Always verify with professional philatelic experts for any important decisions. We take absolutely no responsibility for errors. If you notice issues, please contact us at mbviksva@gmail.com.
Stamp Identifier is available for both iOS devices (iOS 17.0 or later) and Android devices. Download from the App Store or Google Play Store.
Stamp images are stored locally on your device. Images are temporarily transmitted to Google Gemini AI services for processing but are NOT stored for long-term storage by Google. Because images are processed by Google and not stored on our servers, we CANNOT delete images from Google's systems. Please see our Privacy Policy for more details about data handling and Google's data retention policies.
Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure you have the latest version of Stamp Identifier installed from the App Store or Google Play Store.
Response times can vary based on Google Gemini AI server load and internet connection. Try checking your internet connection and restarting the app if responses are consistently slow.
Make sure you're searching for "Stamp Identifier" and that your device is compatible with iOS 17.0 or later (for iOS) or a compatible Android version. You can also try searching for "Stamp ID" or "Philately".
Stamp Identifier requires camera access to take photos of stamps and storage access to save your collection history. Grant the necessary permissions in your device settings under Privacy & Security.
For best results, make sure your stamp is well-lit and clearly visible. Use the crop tool to center the stamp in the frame. Avoid shadows and reflections on glossy stamps.
If none of these solutions work, please contact us at mbviksva@gmail.com with a detailed description of your problem, including your device model and OS version.
Take photos in good, even lighting. Avoid shadows and glare. Place stamps on a neutral background. Capture both front and back for comprehensive analysis.
Access your identification history to review past analyses. Use filters to sort by type, value, or rarity. Mark favorites for quick access.
Identifications and valuations are APPROXIMATE and for educational/entertainment purposes only. AI can and will make mistakes. Always consult professional philatelic experts for important decisions.
To help us assist you more effectively, please include the following information when contacting support: