Support Center

Lawn Care

Get help with your lawn care and grass identification journey

Contact Support

Need help? We're here to assist you!

Email: mbviksva@gmail.com

Company: Viksva, MB - Vilnius, Lithuania

Response Time: Within 24 hours

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Quick Response Guarantee

We typically respond to support requests within 24 hours during business days

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App Issues

Problems with app installation, crashes, or technical difficulties

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Grass Identification

Need help with grass type identification or understanding results

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Lawn Care Schedule

Questions about lawn care schedules, mowing, and fertilization plans

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Account & Privacy

Questions about your account, data privacy, or security

Frequently Asked Questions

How do I get started with Lawn Care?

Download Lawn Care from the App Store or Google Play Store and open the app. You'll go through a quick onboarding to set up your lawn profile - take a photo of your lawn for AI analysis, set your location for personalized care schedules, and get recommendations tailored to your grass type and climate. You can also use the AI assistant for lawn care questions. Remember: This is an educational and entertainment tool only - always consult professional lawn care specialists for official advice.

What features does Lawn Care offer?

Lawn Care uses Google Gemini AI and/or OpenAI (ChatGPT) to provide grass type identification, lawn health diagnosis, an AI lawn care chat assistant, personalized mowing and fertilization schedules based on your climate zone, weed identification, pest and disease diagnosis, and seasonal lawn care recommendations. All AI-powered features provide APPROXIMATE results for educational/entertainment purposes only.

Is Lawn Care free to use?

Lawn Care offers a free tier with limited lawn scans per month. Premium subscription tiers (weekly and yearly) provide unlimited scans, full access to the AI assistant, and all features. A 3-day free trial is available with the weekly subscription.

Can I trust the AI lawn care advice?

IMPORTANT: Lawn Care is an EDUCATIONAL AND ENTERTAINMENT TOOL ONLY, not a professional lawn care or landscaping service. AI can and will make mistakes, and all information - including grass identifications, lawn care advice, fertilization plans, pest/disease diagnoses, and treatment recommendations - may be significantly inaccurate or completely wrong. NEVER apply chemicals or treatments based solely on the app's advice. Always consult professional lawn care specialists, certified landscapers, or local agricultural extension services for any advice that matters.

What if the AI gives incorrect results?

AI technology can and will make mistakes, errors, and provide inaccurate identifications, diagnoses, or advice. This is why Lawn Care is strictly for educational and entertainment purposes only. ALL INFORMATION IS APPROXIMATE. Always verify with professional lawn care specialists for any important decisions. We take absolutely no responsibility for errors. If you notice issues, please contact us at mbviksva@gmail.com.

How does the lawn care schedule work?

The lawn care schedule uses your location to determine your climate zone and growing season, then generates personalized mowing, fertilization, and treatment schedules for your grass type. Note that schedules are APPROXIMATE and may not account for local microclimates, unusual weather, or specific soil conditions. Always verify with your local lawn care professional or agricultural extension service for the most accurate information for your area.

Is my data private and secure?

Lawn images and care data are stored locally on your device. Images are temporarily transmitted to Google Gemini AI and/or OpenAI (ChatGPT) services for processing but are NOT stored for long-term storage by Google. Because images are processed by Google and not stored on our servers, we CANNOT delete images from Google's or OpenAI's systems. Please see our Privacy Policy for more details about data handling and Google's and OpenAI's respective data retention policies.

Troubleshooting

App won't open or crashes frequently

Try closing the app completely and reopening it. If the problem persists, restart your device. Make sure you have the latest version of Lawn Care installed from the App Store or Google Play Store.

Lawn analysis is slow or not responding

Response times can vary based on Google Gemini AI and/or OpenAI (ChatGPT) server load and internet connection. Try checking your internet connection and restarting the app if responses are consistently slow.

Lawn care schedule shows wrong dates

Make sure your location is set correctly in the app settings. The lawn care schedule uses your location to determine growing seasons and climate zone. Note that dates are APPROXIMATE and should be verified with your local lawn care professional or agricultural extension service.

App keeps asking for permissions

Lawn Care requires camera access to take photos of your lawn and storage access to save your lawn data and analysis history. Grant the necessary permissions in your device settings under Privacy & Security.

AI chat assistant not responding

Check your internet connection as the chat feature requires connectivity to communicate with Google Gemini AI and/or OpenAI (ChatGPT). Try restarting the app. If the problem persists, contact support.

Grass identification seems incorrect

AI identification depends on image quality, lighting, and angle. Try taking a clearer photo in good lighting, focusing on the grass blades up close. Remember that ALL identifications are APPROXIMATE and may be incorrect - always verify with a professional for important decisions.

Still having issues?

If none of these solutions work, please contact us at mbviksva@gmail.com with a detailed description of your problem, including your device model and OS version.

Tips for Best Results

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Photography Tips

Take photos in good, even lighting. Avoid shadows and glare. Capture clear shots of grass blades up close for identification. For lawn health diagnosis, photograph the affected area clearly.

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Lawn Care Planning

Set your location accurately for the best care schedules. The AI assistant can help with mowing height, fertilization timing, and seasonal care recommendations for your specific grass type.

Understanding AI Results

All AI results are APPROXIMATE and for educational/entertainment purposes only. AI can and will make mistakes. NEVER apply chemicals or treatments based solely on AI advice. Always consult professionals.

How to Get the Best Help

To help us assist you more effectively, please include the following information when contacting support:

IMPORTANT DISCLAIMER: Lawn Care is an educational and entertainment tool only. AI can and will make mistakes. All grass identifications, lawn care advice, fertilization recommendations, and pest/disease diagnoses are APPROXIMATE and may be incorrect. NEVER apply chemicals, treatments, or products based solely on the app's advice without professional verification. Do not rely on this app for commercial landscaping, chemical safety, or any critical purpose. Always consult professional lawn care specialists, certified landscapers, or local agricultural extension services for important decisions.